Last updated December 19, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reaso, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels
attached.

RETURN PROCESS
To return an item, please email customer service at 360laundrykarama@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Include your proof of purchase, then mail your return to the following address:

Shop no-4 GB Building, Sheikh Hamdan Colony, Al Karama-Dubal.
Attn: Returns
RMA #
Shop no-4 GB Building, Sheikh Hamdan Colony, Al Karama-Dubal Dubai, Al Karama 500001 United Arab Emirates

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mall your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, 2 will be deducted from your return to cover shipping charges.

REFUNDS
After receiving your return and inspecting the condition of your Item, we will process your return or exchange, Please allow at least seven (7) days from the receipt of your Item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:

+971 156 1856025
360laundrykarama@gmall.com